Took a day trip from Cairnryan to Belfast with a combined Game of Thrones Westeros tour ticket and paid the extra to use the Stena Plus Lounge. Ricky is a genuine nice guy and credit to the company. Relax and unwind in one of our en suite Standard Cabins that have been specially adapted to accommodate your pet. What facilities do you provide in cabins? Now don't take this the wrong way but I like a couple of "beverages" when I travel and wondered if you get a few. Can I stay in my vehicle during the crossing? We use this service a few times a year with our most recent over the last few weeks. Public transport from lanyon place to hope Street. It was worth every penny. Here youll find news, events & information. Loved the quiet, comfortable area at the bow with its fantastic forward views and variety of seats to suit every need. It does say complimentary drinks but doesn't state if alcoholic or not. Are cabins mandatory on overnight sailings? Where can I find information on careers with Stena Line? Benefits include complimentary snacks and refreshments, newspapers and magazines and a dedicated waiter service. This is the version of our website addressed to speakers of English in the United States. Are there public transport links to the port? So much more than we expected. See you later in the year! Its awful! This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Image. How do I book multiple vehicles on one booking? We've a range of games for adults to play and, who knows, it could be your lucky day! Recommended experiences in and around Belfast. The only alcohol drinks that are free is wine, the red was drinkable didnt try the white as not a white wine drinker, and when the main bar closes they remove the wine from the lounge. This is the version of our website addressed to speakers of English in the United States. I particularly want to highlight the help for passengers who need assistance. What are the Stena Line's age categories? We got some chips to fill the time and sadly they were the worst chips Ive ever eaten, Luke warm, dry and felt like we were eating flour so glad we didnt buy a full meal plus a bit pricey. Are there conference facilities available onboard? Special thanks to Ben who was the customer service supervisor that evening. Due to recent server update you need to restart the booking.. The check-in process was quick and efficient and the crossings departed and arrived exactly on time. 2 family members were sick and vomiting. You cannot upgrade to the Stena Plus Lounge on night sailings on our Harwich - Hook of Holland route; it is only available for breakfast access as part of the Premium fare. The Stena Plus Lounge is a private lounge which is available to passengers for a small extra charge. If you need assistance please don't hesitate to get in touch prior to travel or, whilst onboard, please ask a member of our team who will be more than happy to help. Staff very friendly and helpful. Do you have electric vehicle recharge facilities onboard? How can I make a booking using a Tesco Clubcard voucher? Can I check my luggage in for the sailing? Here are 8 tips for writing great reviews. How do I book if I don't know the vehicle registration? Last-Minute Lodging in Belfast (Please Dont Mock Me), BELFAST International airport TO BELFAST Royal hospital. Whatever time of day you're travelling, you'll find a great value meal in this restaurant - breakfast, lunch or dinner. The en suite includes an accessible toilet, sink and shower. What are Stena Line's vehicle categories? How can I check if my sailing is on time? 25 for 2 bad breakfasts. Date of experience: 27 December 2022 Take it all in or take it easy the choice is yours. Probably not worth it for the food/drink you can snaffle during the crossing, but I like the "relative" calm. He could used his disgretion and let me on. Staff very friendly and helpful. more. Are there public transport links to the port? Ship was good however the staff am not sure where they get their workers fromBut there was this guy called Rolando at in the kitchen who never heard of customer service in his life before he was rude we asked him for hot water for our baby who is 6 months old He refused to serve us and told us to complain This experience. I missed a ferry from Holyhead to Dublin and had to get from Liverpool to Belfast last minute. The facilities on board include comfortable cabins, Barista Coffee House, Met Bar and Grill, retail shopping and free cinema. How long before departure do I need to check-in? Services vary on each route, therefore, please check details when booking your crossing. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-101919458', '');}, 'log_autolink_impression');Dublin sailings a number of times by comparison the Stena ships on the Birkenhead-Belfast route are pure luxury,but yes they are getting on a bit & are due to be replaced by new bigger vessels soon,we enjoyed our sailings on them though. If you enjoy the finer things in life then Stena Plus is for you! Looking for a gift for someone special? No information explanation or apology people left standing waiting for the lifts to work, most unmasked for almost an hour. Create an account. Some of the benefits include, complimentary snacks and refreshments and reserved seating. Then, at midnight, all the complimentary food and wine was taken away apart from the coffee! You'll be on the boat for 8 hours. How do I register for the Extra loyalty programme? Restaurant and bar were excellent and not over priced. From Steven and Sharon. more. On some shorter crossings they may be able to remain in your vehicle for the duration of the crossing or be placed in your secure pet traveller case that will be placed in a designated area onboard. Please consult your vet for more information. Stena Line Ferry Stena Plus Lounge from Belfast Port (Victoria Terminal 4) to Cairnryan (Loch Ryan Port) With my return Rail & Sail ticket, I headed back from Belfast to Edinburgh with Stena Line and ScotRail after a quick 2 nights in Belfast, which was really more like 1 full day with the evening arrival and morning departure of the ferry . Take in a free movie in our Movie Lounge and relax and enjoy your screen time onboard. There's actually quite a varied selection and they are replenished throughout the journey. What payment methods and currencies can be used onboard. The seats are pretty comfy in the main, although frankly for what we pay Stena should really put in proper lounge seats that recline, especially for those of us with disabilities! Where can I find information on careers with Stena Line? Let me be clear first, my ticket was for the next morning so it was my mistake to arrive early, I always travel Stena and forgot I booked a day ticket. This lady was so helpful, I got lost finding the kennels and she was so patient with me and took us straight there. What passes do you accept for bus and rail travel? I did it once as we booked late and couldnt get a cabin. The Stena Plus Lonuge is offered as an . . This was well worth it, comfy seats, great views, television, newspapers and copious amounts of snack food and drinks. I've done Exec Lounge at airports before and it's been worth it so any advice would beuch appreciated. It's an ergonomic disaster! What are Stena Line's vehicle categories? Lot's to keep everyone entertained on board.Cinema for kids and some playstations. I can only say to get this level of customer service and understanding doesn't happen with many companies nowadays. They two guys who showed him around the bridge were fantastic and patient with him. By signing up here, you consent to this service. lynndyloo. Our Birkenhead-Belfast sailing was delayed over an hour due to bad weather meaning that we were going to be getting to our hotel in Belfast later than we felt comfortable with for an evening meal,our plan had been to stay in our cabin apart from the occasional stroll on the deck for(too much as it turned out! I'll take my chances with the wine and give it a go on the way out. if it's worth it I can then book for the return journey! We also ensure all reviews are published without moderation. What limits are there on purchasing alcohol and tobacco products onboard? What happens if my sailing is delayed or cancelled? We look forward to welcoming you onboard! There is supposed to be a non-stop supply of all supplies all journey. Get the plus lounge, free snacks and drinks - non alcoholic except for wine, comfy seats and quiet. I think its good value especially if boat is very busy. Its an ergonomic disaster! Its a very long, very uncomfortable crossing without a cabin. Are there public transport links to the port? Can I bring a bicycle on my rail and sail journey? Is there Wi-Fi available onboard and, if so, is it fast? Do you provide a late check-out option on your ferries? Our kids play area, Happy World, is an exciting place for smaller children to hang out and have fun. What is the Business Traveller programme? What are the Stena Line's age categories? If not a cabin. All petsmustbe pre-booked prior to travel and have the necessary vaccinations and paperwork. Weve a wide range of wines and spirits onboard including whiskey, vodka, gin and liqueurs available at great prices. Weve sent you an email. Bathroom was clean. I get why on the night ferry a cabin or lounge is a good idea, wondering if its needed on the one that leaves Liverpool in the morning. Tripadvisor performs checks on reviews. Can I carry extra fuel in my car or motorhome? Check-in for vehicles closes 60 minutes before the scheduled departure time. How do I book multiple vehicles on one booking? For the same dates/times of travel the price using 60 of clubcard boost was 101 more expensive than booking without clubcard boost! Pets are not permitted in public areas onboard unless they are assistance dogs. It is for use by our guests who are registered as disabled or who use a wheelchair or other mobility aids. Only 4 stars as the loading was a bit chaotic, late and the car deck crew were rather surly and seemingly disinterested. Are English pound notes accepted in Northern Ireland? Sit back and truly relax! Free soft drinks and teas and coffees, biscuits. We didnt realise there is no access Nice day trip from Cairnryan to Belfast. Don't think my spine would have survived 8 hours on regular seats. Services vary on each route, therefore, please check details when booking your crossing. Choose from a range of Rainforest Alliance teas or coffees or enjoy a refreshing cold drink. Do you provide luggage lockers at the terminal? Plenty of free snacks, drinks and nibbles. Can I get a quote without making a booking? What passes do you accept for bus and rail travel? There is free tea,coffee, biscuits and crisps also think there are soft drinks. Took a day trip from Cairnryan to Belfast with a combined Game of Thrones Westeros tour ticket and paid the extra to use the Stena Plus Lounge. Easy to contact by phoneKept informed with sailing updates.Lovely comfortable modern craft with very friendly crewFellow passenger used their new on board dog kennels and said they were good with access to check on them during the voyage. A much nicer more modern ship with better cabins than P&O Hull ferry. Even been one once or twice on lads trips I'll admit! I don't know how this boat got approved for long distance sailings, because disabled people are screwed! Unfortunately the booking procedure is a BLOOY joke. Review tags are currently only available for English language reviews. Do you provide meals onboard for people with special dietary requirements? If you don't have a profile, please enter your booking reference and email address below to access yourbooking details. Worth upgrading to premium it gives you access to lounge where you can relax read news papers. Spacious room with a double bed, tv, small sofa and armchair. It goes against our guidelines to offer incentives for reviews. Please note: To ensure a relaxed atmosphere, passengers under the age of 8 years old are not permitted in the Stena Plus Lounge on our Irish Sea routes, nor on our Harwich - Hook of Holland route. A great service and will be using again soon. The Stena Plus Lounge is a private lounge which is available to passengers for a small extra charge. You can access Stina in the bottom right hand corner of the page. more. Review tags are currently only available for English language reviews. But I would have to pay 250!!!! ago Welcome to the Stena Line corporate Twitter account. If it is it's well worth the extra 20 or so if you're gonna have 3 or 4 beers while travelling anyway. Do you have questions or need help with your booking? Took my grandson on a trip to Cairnryan and back on a day trip (16th Aug belfast to cairnryan 07:30) as it was his eighth birthday and he wanted a trip on a boat as he'd not been on a boat before. Book a cabin or chill lounge for sure. Probably not worth it for the food/drink you can snaffle during the crossing, but I like the "relative" calm. If your employer has Perks At Work you can get 10% off your booking, which should make the plus lounge pretty much free. Only negative was the spa was closed the day of our trip :(, I have used Stena on various occasions and found great service. You'll enjoy a dedicated waiter service, Stena Plus menu as well as complimentary drinks and snacks. Different passengers or vehicles out/return. Beans changed their color and taste. What facilities do you provide in cabins? Is there a Bureau de Change facility onboard? I have been travelling Stena for years, Ireland, France, Holland, but this shocked me. Otherwise a good ferry and I will use them again. The seats are pretty comfy in the main, although frankly for what we pay Stena should really put in proper lounge seats that recline, especially for those of us with disabilities! What passes do you accept for bus and rail travel? We had an amazing experience with Stenaline staff in Harwich when a booking error came to light and the team moved heaven and earth to make sure we could still travel as planned. Well worth the money. How do I update my online profile with Stena Line? This was the second year in succession that we have used this great company for our Christmas and New Years visit to the grandchildren in Ireland. What identification documents do I need to travel? Surf the net for free on your own personal device at our ports and onboard. We turned our car in at the port and had a great experience on the Ferry. I didn't sleep a wink the whole night and was very uncomfortable the whole journey. Plenty of free snacks, drinks and nibbles. Recommended experiences in and around Belfast. We have not used the ferry before today but the hosting we received will now have us regular visitors. Suggested companies are based on peoples browsing tendencies. I have just had the most amazing trip on the Stena Edda Liverpool to Belfast return.The crew were fantastic Diane from the coffee shop very welcoming. Two and a half hours travel. Hygge Lounge Irish Sea. It was worth every penny. Two and a half hours travel. How can I check if my sailing is on time? Our wheelchair accessible en suite cabins are designed to ensure there is ease of access, sufficient floor space and a more spacious layout overall. Can I check my luggage in for the sailing? It can be handy if you are on your phone or tablet watching Netflix or something as it gives you a comfy seat and a charging port. I had booked stena ferries Holyhead - Dublin and return for June 2023 with the booking I included the 6 fee for cancellations or change of booking.Unfortunately i had to cancel my bookings for June. Just experienced Stena Lines profit before people policy.Arrived at Harwich for the ferry to Hook of Holland. This topic has been closed to new posts due to inactivity. What can I use my Extra points to purchase? This is the version of our website addressed to speakers of English in United Kingdom. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. More posts you may like r/NewParents Join 6 mo. At least Stena Plus. Weve some great travel options for your pet. Would book a suite again.Fares can be pricey especially at peak times. We usually go with Stuarty75's option but last year we did pay extra for Stena Plus on the (ta && ta.queueForLoad ? Read our full Privacy Policy. Took a day trip from Cairnryan to Belfast with a combined Game of Thrones Westeros tour ticket and paid the extra to use the Stena Plus Lounge. Loved the quiet, comfortable area at the bow with its fantastic forward views and variety of seats to suit every need. Can I carry extra fuel in my car or motorhome? This was a great service and the ship is really nice inside. Contact our customer support or find the answers to the most common questions in our FAQs. * Stena Line will save and use your e-mail address to send you news and special offers. As services vary on each route, please check details when booking. Benefits include complimentary snacks and refreshments, newspapers and magazines and a dedicated waiter service. What fees, dues and charges apply and when? So much more than we expected. What facilities do you have on your ferries? Has anyone paid for the Stena Plus Lounge Upgrade on the Liverpool-Belfast route before and is it worth it? Error: Search disabled, search profile not existing or search engine error. Look out for our special multipack deals for even further discounts. This lounge is available as part of our Premium fare, which also includes express boarding and disembarkation, or you may upgrade for only 18 per person (lounge access only). 2023 Trustpilot A/S. Relax and unwind in one of our en suite Superior Cabins that have tea/coffee making facilities, still & sparking water, TV, towels and toiletries. Are cabins mandatory on overnight sailings? Get answers to your questions about Belfast, Trip Reports from visitors to Northern Ireland. Can I check my luggage in for the sailing? Onboard well take care of the big little things to ensure you have a great travel experience. On that crossing though, I might choose a cabin for even more isolation! We use this service a few times a year with our most recent over the last few weeks. Do you provide luggage lockers at the terminal? View our Onboard Magazine online to see the latest deals for perfumes, aftershaves, alcohol, confectionery and gifts in The Shop. Wedding venue for small intimate wedding? ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-96545682', '');}, 'log_autolink_impression');Dublin to Holyhead route,thought it was too short to bother with a cabin,close call as to whether or not it was worth it,my Wife drank quite a bit of wine,the snacks were disapointing,tasty enough,but once they had gone,which was in about 5 minutes,they didn't put any more out so quite a few people didn't get any,what was there was nice,with the Belfast sailing being that much longer you would hope more would be available! How can I make a booking using a Tesco Clubcard voucher? Check-in for foot passengers closes 30 minutes before departure. Have never eaten in the restaurant as timing of our crossings enable us to have meals at our destination. Is there Wi-Fi available onboard and, if so, is it fast? Press question mark to learn the rest of the keyboard shortcuts. How do I book multiple vehicles on one booking? Sailed with Stena on the horizon for my trip home from france this year and it was not a patch on last year. Are your ports and ferries accessible for reduced mobility passengers? Much quieter too. Travelling from Liverpool to Belfast with the Stena Line in August. Accommodation in November & amount of time to stay. Cannot, however, fault Stena Line and would definitely travel with them again. I was very happy to hear this. Stena Edda. I didn't book a kennel thinking they were too small but was given one last minute to try. In the Vehicles & Transportation category. Having travelled on P&O's Liverpool-(ta && ta.queueForLoad ? Get answers to your questions about Belfast, Trip Reports from visitors to Northern Ireland. Where are there luggage storage facilities in Belfast? Boarding process very efficient. read more. The only alcohol drinks that are free is wine, the red was drinkable didnt try the white as not a white wine drinker, and when the main bar closes they remove the wine from the lounge. 'Hygge' recline lounge (additional fee applies). Go on, treat yourself! Each cabin contains single berths, a TV and desk area. Room had mini fridge with water. Booked at short notice to return from Dublin to Holyhead after my Irish Ferries booking was cancelled due to adverse weather Price was equivalent to the cancelled booking. The manager or higher up sorted out some good protection. Shop well stocked with some good deals. Do you have electric vehicle recharge facilities onboard? Coffee, drinks and snacks on hand throughout the voyage, dedicated toilets, friendly and attentive staff, and even newspapers and other reading material. The nice Lithuania lady from duty free shop sorry I didn't get your name she knew her stuff all about the perfumes and we definitely had a bargain.Meals were fabulous in the restaurant. disaster. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Absolutely disgusting. Do you provide special fares for group bookings? Its awful! You'll enjoy a dedicated waiter service, Stena Plus menu as well as complimentary drinks and snacks. Rickie was so welcoming on the adventurer, him and his team made our day. Can I bring a bicycle on my rail and sail journey? Was the worse ever and he ruined our Christmas. We use dedicated people and clever technology to safeguard our platform. The Stena Plus Lounge is a private lounge which is available to passengers for a small extra charge. Where can I find directions to the terminal? Our Premium fare offers you the most favourable conditions, greater flexibility, *Stena Plus Lounge access . How can I make a booking using a Tesco Clubcard Partner code? I asked if it would be possible to let my grandson up on the bridge and they kindly obliged. Guide dogs, hearing and autism assistance dogs are entitled to free travel and have full access to the passenger areas on all Stena Line routes, ferries and ports. The Stena Plus Lounge is a private lounge which is available to passengers for a small extra charge. Can I bring a bicycle on my rail and sail journey? Well impressed with the sailing between loch ryan and belfast ..Quick and efficient turn around Staff excellent in there duties Ship cleanliness immaculatePlenty to keep youngest happy during sailing Loads off space to lounge about during crossing Food and drinks very good price So all in all a very good experience on stenna Will def use again in future as price excellent for a family trip .Again well done all aboard who work the routes 5, We took the Ferry from Cairnryan to Belfast as part of our two week Scotland Ireland vacation. Kids will have fun in our Game Zone where they can test their gaming skills on a variety of the latest video games. Anyone can write a Trustpilot review. Customer service was not great, the staff seemed a little on edge. I dont know how this boat got approved for long distance sailings, because disabled people are screwed! With Stena Edda, we offer a great choice of daily sailings on our route from Belfast to Liverpool. How do I register for the Extra loyalty programme? You can view, amend or cancel your bookings online by logging into your Stena Line profile. Stena Adventurer 13/12/2022Kitchen served out of date breakfast. A refreshing cold drink desk area it easy the choice is yours Stena! Details when booking your crossing but does n't happen with many companies nowadays to inactivity a ferry Holyhead. Was given one last minute whatever time of day you 're travelling, you consent this... Will have fun in our movie Lounge and relax and unwind in of... Offers you the most common questions in our Game Zone where they can test their gaming skills on variety. Not over priced send you news and special offers 60 minutes before departure they are assistance dogs on. And it 's been worth it for the extra loyalty programme onboard for people special... Of snack food and drinks me on views and variety of the page the crossings departed and arrived on... 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