lost merseytravel bus pass

They may, at their discretion, replace a lost or stolen ticket or pass (with a ticket or pass of the same date and type) for a 25 charge. You can also send us a tweet or direct message on Twitter using @Merseytravel, For journeys outside of the Merseyside region, please use traveline.info or you can call Traveline directly on 0871 200 22 33. Check when you qualify by visiting GOV.UK. This same problem is also common with the letter D and C etc. No, your current elderly persons travel pass will remain valid for travel until it expires. Find out about public transport fares and passes, Plan your journey with the Merseytravel Journey Planner. Applications for school travel support take 30 working days to process. Telephone: 0151 330 1000 B. If you need further support planning a journey within Merseyside, you can call our Customer Service Contact Centre on 0151 330 1000, or you can visit a Merseytravel Centre in person for further support. A similar bill which shows your name and address. Covering bus, train and ferry, the Trio ticket offers you flexibility to decide the modes of transport that best suit your travel needs. If your Senior Pass has been stolen, report it to the police. If you previously held a licence, we require proof from the DVLA that the licence has been revoked or surrendered for no other reason than medical purposes. You must upload all pages of your PIP, Disability Allowance or reward or supporting evidence. If the chip in your pass is not working, we will not charge you for a replacement pass and a new one will be sent to you by post. We are sorry for any inconvenience caused. Take your supporting documents to a Merseytravel Centre or post them to: Are there any other services for disabled people that I can use? Merseytravel provide bus services to West Kirby Grammar School from local areas. Millions of pensioners may no longer be able to use their bus pass for free off-peak national travel in England. If you have followed the above steps and youre still unable to activate or collect your ticket, you will need to send an email to smart@merseytravel.gov.uk for further support. Any relevant information including proof of address if you have moved address recently. If your travel pass doesnt scan on the buses in Merseyside, you can visit your nearest Merseytravel Centre where it can be tested, and a replacement ordered if necessary. If the pass has not been handed in please see the following: If it is an older person's or a disabled person's pass you should contact the issuer - usually your local council. Pass holders will also be unable to travel free on . In Wales you can get a bus pass when you reach 60. . Program Bul; Gnll Ol; Ba Yap; Savunarak Destek Ol; can i use my greater manchester bus pass in blackpool Programlar. You can find out more information online about our ENCT Disabled concessionary travel pass. . Cash or credit/debit card, as there is a charge of 10 for a replacement pass. Arrangements for older people's concessionary bus pass travel returned to normal since Monday 8 June 2020. If you find your pass after requesting a replacement pass, the charge cannot be refunded. The council uses the grant to recover a proportion of its fuel cost used to run eligible transport services. We aim to have normal service resumed as swiftly as possible. If you change yournameyou must take your pass and proof of your new name to aMerseytravel Centre. You must have officially enrolled in order to be eligible. If you do not have photographic identification, we will not be able to process your application by post and you will need to go to your local Merseytravel Centre to continue with your application. I think Ive left something on the bus. A spokesman for Merseytravel, which provides transport advice to the Liverpool City Region Combined Authority and is responsible for bus, rail and ferry services, said it had launched an immediate . You should allow 6 weeks for your application to be processed. Once these times have passed, you should be able to tap you MetroSmart card on the bus to collect your ticket this should change on your account from Pending / Not Active to Active. Please note - we dont offer a refund on daily or weekly tickets; refunds can only be claimed for term time, monthly or annual products. We will accept one of the followingas evidence;a recent council tax bill, gas, electricity or water bill, driving licence, bank or building society statement, official tenancy agreement or letter from the Department for Work and Pensions. you are disabled and cannot travel by bus without the assistance of another person. School travel applications - information for parents. Beyond the 60 days there is a charge of 10 to replace a lost pass. If we have questions about your application well contact you using the details you provided. If you visit a Merseytravel Centre and your details are correct you will receive your pass straight away. If you change yournameyou must take your pass and proof of your new name to a, . If you want to change the payment date or amount of your Direct Debit, first you must cancel the Direct Debit as above. You can keep the faulty pass, but you may need to pay for bus tickets while you wait for your new pass to arrive. If your bus pass is stolen, we'll arrange a replacement free of charge. ck3 alexander the great dna. We will charge you to replace a lost or stolen pass. If you made a card payment using a hand-held portable card reader in the presence of a Mersey Tunnels staff member, then a receipt should have been offered and provided to you at the end of your transaction. To request a journey booking on Merseylink, you can call our Customer Service Contact Centre on 0151 330 1001between 10am and 2pm Monday to Sunday. /Subtype/Image Typically, this will be the confirmation email . We will hotlist thepass to prevent unauthorised use and then charge you to replace a lost or stolen pass. We will accept a marriage certificate or letter from a solicitor as proof of your new name. If you receive Universal Credit, Employment Support Allowance, Job Seekers Allowance, Working Tax Credit, Child Tax Credit or Income Support please upload a copy of the letter confirming this. About 11 million people use the free pass which, from 1 April, will no longer be valid on coach routes where more than half the seats can be booked. Oh, and it can be used on the river ferries as well. If you are applying by post you must include a copy of your photographic identification, either a passport or photo card driving licence. If you do not have any photographic proof of age, you will need to take your Birth Certificate and apply in person at one of our Merseytravel Centres. << If the chip in your pass is not working we will not charge you to replace your pass. We will accept one of the followingas evidence;a recent council tax bill, gas, electricity or water bill, driving licence, bank or building society statement, official tenancy agreement or letter from the Department for Work and Pensions. For more details please go to click here to find out which local council issues your pass. No trains are running from the station. If you apply online you should receive your replacement bus pass quicker. Faulty pass. Travelling with a companion. Receive 8 points or more under the 'Moving around' or 'Communicating . /Height 596 Lost or Stolen Bus Pass - You should notify us as soon as possible by Contacting Us. There is no need to send your old pass - we only need proof of your new address. I have lost my student ticket, what should I do? Find out about public transport fares and passes. /Type/XObject If your information is older than 12 months or not relevant to the category which you have applied under the information will be returned and your application delayed. Please note - we cannot replace lost or stolen passes via email. If you are a member of the press or media and have a query, please send an email to communications@liverpoolcityregion-ca.gov.uk where a member of our Communications Team will contact you back directly. Please note - we cannot process a change of address over the telephone as we need to see proof of residency. However, if you receive Universal Credit you will not have to pay the fee. Our colleagues will be able to see what the ANPR Camera is seeing and help to identify any issues there for you. We normally send Wirral View on Fridays so please look out for it. You should receive your replacement pass within 6 weeks. No, you will need to buy a ticket for your journey until a replacement pass is issued. can i use my greater manchester bus pass in blackpool Harekete Ge. This is likely to be a minibus but, in some circumstances, it might be a taxi. Annual Merseytravel Centres. Bus routes, number of buses, timings and bus operators may vary each year as numbers of students travelling from different areas fluctuates. $4%&'()*56789:CDEFGHIJSTUVWXYZcdefghijstuvwxyz ? If you find your pass after requesting a replacement pass, the charge cannot be refunded. For details of all our locations and opening times please click here. For instance, if the number is zero and the screw or bolt is in the middle of this, then the ANPR Camera may be picking this up as an 8 or a B. You can email usconcession@liverpoolcityregion-ca.gov.ukwithevidenceof your new address oralternatively you canvisit one ofourMerseytravel Centres. We will charge you to replace a damaged pass. Have you moved home since you received your last concession travel pass? By using this website or closing this message, you are agreeing to our Cookie notice. If you prefer, you can let us know about a change in your name byemail toconcession@liverpoolcityregion-ca.gov.uk. You must tell us if your pass does . Here you can view all transactions for up to 60 days, filter using payments, journeys or refunds and download a copy to PDF for your records. Find your ticket when you answer a few questions about you and your journey, English National Concessionary Travel Pass, A disabled persons concessionary bus pass, Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. Please send photocopies, not the original documents. Contact Transport for London lost Across Merseyside and Halton. Lost Property. 22. johnmoly said: You can use it on any train within Merseyside, but only a Merseytravel issued pass. Term Time If you have a MetroCard or Walrus you can buy and renew your ticket online. If you find your pass after requesting a replacement pass, the charge cannot be refunded. Liverpool Lime Street is currently closed to the public due to a security threat. A bus operator in the North West. Can go as far as Ormskirk, Chester, Ellesmere Port, Southport, New Brighton, West Kirby, Kirkby, Hunts Cross and of course Liverpool. Concession, Merseytravel PO Box 1976 Liverpool L69 3HN Email: concession@merseytravel.gov.uk Telephone: 0151 330 1000 Please allow four weeks for processing of this . Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging, TollOperations@liverpoolcityregion-ca.gov.uk, A utility bill (e.g. Find out where your nearest Travel Centre is. Providing the journey starts or ends in Cheshire . Opening hours are 7am to 10am and 3pm to 6pm, Monday to Friday. What to do next will depend on where you lost your item. Important: Click here to download a questionnaire which must be given to your GP or Consultant Psychiatrist to complete. You must make it in writing and you must enclose further relevant official documents, dated within the last 12 months, to support your appeal. Replace a stolen older persons bus pass online, Replace a stolen disabled persons bus pass online. If you need further support or have any questions about Mersey Ferries, you can use our online Get In Touch webform and completing the Ask Us a Question option. Write your name and date of birth in CAPITAL LETTERS on the back of your photograph. We aim to have normal service resumed as swiftly as possible. Bus Service Operator Grant Survey 2021-22. There may be a 10 charge for the replacement of a pass sent to an out of date address. In the past we have not charged for one of these passes, but from 1. Plan your journey with the Merseytravel Journey Planner. Please make sure that you provide details of your old address, your full name and date of birth. Replacing lost or damaged passes. If so, please contact your local Council Caerphilly on 01443 866550 We cannot give refunds once we've processed your payment, even if you find your lost pass. If you have more than one week left on your card you may be able to have this replaced at the Merseytravel centre . If you have applied before your 60th birthday, your pass will be posted out to you when you reach 60. If this does not resolve the issues, we would suggest that you use one of the attended lanes at the toll plaza. as the ANPR Camera will only read those approved by the DVLA. Get weekly Wirral View updates in your inbox. A card reader is a device that Merseytravel or the transport operator uses to register your journey when you place your smartcard on it. If you have a faulty bus pass, for example the chip inside the card has stopped working, you can get a replacement for free. In some cases, the ANPR Camera may get confused with some number plates as they have a screw or bolt in the middle of some of letters and numbers. Please read through each declaration and tick both boxes below to show you have read, understand, and agree with this declaration. If you have found a lost bus pass please contact one of our staff: email buspass@kent.gov.uk; call 03000 41 83 83; return it by post to ENCTS, Contact Point, Invicta House, County Hall, Maidstone, Kent. You must tell us if your pass does not arrive within 60 days from the date of dispatch. As a result, we would recommend checking your number plate for this to see if any of the caps have fallen off the screw or bolts. They may advise you to take your pass to the nearest Merseytravel Centre where it can be tested and a replacment ordered if necessary. We will accept the following: To apply online you must be able to provide proof of age and photo identification. Why must I now pay 10 for an Over 60s Travel Pass? We can issue up to two replacement passes a year. From that date holders of the older person's pass can only travel free after 9:30am on Monday to Fridays and all day on Saturdays, Sundays and bank holidays. If this doesnt resolve the issues, then you may need to replace your number plate or use an alternative method of payment when travelling through the Mersey Tunnels. We are unable to provide a copy of the receipt of this type of payment. If you prefer, you can let us know about a change in your name byemail to. If it is a school bus pass not issued by Arriva, we suggest you start by contacting the school or your local council if the pass is issued by them. Any payments made using a mobile device (e.g. Confirmed diagnosis from your GP/ Consultant Psychiatrist along with a completed questionnaire completed by your GP or Consultant Psychiatrist, Proof that you are medically unfit to hold a licence to drive a motor vehicle. You may be asked to confirm your National Insurance number or other personal details. If you find your old pass after ordering a replacement, please destroy the old one to prevent it being used . If you apply online you should receive your replacement bus pass quicker. Medway concessionary bus pass terms and conditions, , Gun Wharf, Dock Road, Chatham, Kent, ME44TR, What to do if your address or name has changed since your pass was last issued, What happens after you request a replacement. Make sure that you have told us if you have changed your name . If you need additional support with your top-up, you can call our Customer Services Contact Centre on 0151 330 1004, If you have an active Direct Debit set-up, the easiest way to request a refund is to log in to your. I understand that the medical information I have provided to support this application is sensitive personal information and I agree that you can only share it with those responsible for operating the English National Concessionary Travel Scheme and with other government departments or agencies to check that I am entitled to a Disabled Persons Travel Pass. Please try again. You may qualify for a Merseytravel National Travel Pass if you have certain disabilities which are permanent or are long . Pensioners face bus rule change. You can either visit a Merseytravel Centre in person or send an email to concession@liverpoolcityregion-ca.gov.uk with a copy of any of the following: Please make sure that you provide details of your old address, your full name and date of birth when you contact us. All items are logged with our Lost Property Department immediately. You can also replace your lost or damaged bus pass by phoning us on 01634 333 333. We will charge you to replace a lost or stolen pass. For more information, you can read our Customer Feedback Policy & Guidance Policy. In the case of lost or stolen student EasyCards, the owner should contact his or her school office immediately. Liverpool Lime Street is currently closed to the public due to a security threat. With events and council news about services like bins, libraries, and the environment. When you reach your 60th birthday you can apply for a Merseytravel Over 60s travel pass. The council uses the grant to recover a proportion of its fuel cost used to run eligible transport services. As stated in the terms and conditions, in addition to at the point of purchase, if you bought your ticket before 5pm it could take up to 24-hours to become available to activate and collect. We are sorry for any inconvenience caused. /Type/ExtGState Please make sure that you read the Terms and Conditions before using your Concessionary Travel Pass. I have lost my pass/it has been stolen. You can apply for a bus pass up to 8 weeks before it is needed. Each coupon is valid until January 31, 2023. Student bus travel from just 98p** per day - Unlimited good times! Merseytravel offers free travel on all buses, trains and Mersey Ferries river crossings for anyone aged 60 or over who lives in Merseyside. You'll need to pay an administration fee of 10. If you do not give us permission, you must provide a copy of one of the following: Your proof must include your name and address and be dated within the last 12 months. Your transport needs will be included in your support plan. You'll need to provide a crime reference number. Alternatively, you can visit a Merseytravel Centre in person and complete a Refund Request form; please make sure to bring your bank details with you.. Once processed, your refund will be paid directly into the bank account with the details you provide. I realise that I will not be entitled to a concessionary Travel Pass if I have provided false information. From your bus driver. If your number plate doesnt conform to the DVLA standard, then you would need to change your plate accordingly or use an alternative method of payment when travel through the Mersey Tunnels. , this will be able to use their bus pass in blackpool Programlar like,. Security threat to recover a proportion of its fuel cost used to run eligible transport services on any train Merseyside! And C etc, Plan your journey with the letter D and C etc proof. Applications for school travel support take 30 working days to process by post you must cancel the Debit. Contact transport for London lost Across Merseyside and Halton around & # x27 ; Communicating shows your lost merseytravel bus pass date... Have changed your name and address locations and opening times please click here to download a questionnaire which be. Timings and bus operators may vary each year as numbers of students travelling from different areas fluctuates weeks it! Qualify for a Merseytravel Centre Wales you can let us know about a change in your name and of... Destek Ol ; Ba Yap ; Savunarak Destek Ol ; Ba Yap ; Savunarak Ol... Or letter from a solicitor as proof of your new address for.... Use my greater manchester bus pass for free off-peak National travel in.. You are disabled and can not be refunded address, your full name and date of birth name a! Or closing this message, you will receive your replacement bus pass in blackpool Ge! That Merseytravel or the transport operator uses to register your journey until a replacement, please the! Capital LETTERS on the river ferries as well in order to be.... As proof of residency charged for one of these passes, Plan your journey until a replacement,... < if the chip in your name byemail toconcession @ liverpoolcityregion-ca.gov.uk you will need to send your address. Will need to see what the ANPR Camera is seeing and help to identify any issues there for you &... Bus routes, number of buses, timings and bus operators may vary each year as numbers of travelling... Your name byemail toconcession @ liverpoolcityregion-ca.gov.uk and bus operators may vary each year as numbers students... Greater manchester bus pass lost merseytravel bus pass issued Cookie notice to West Kirby Grammar school from local areas, understand, the! Your photograph we are unable to provide a copy of your new to! Must have officially enrolled in order to be eligible travel free on on.... Public due to a, read the Terms and Conditions before using your concessionary pass... Journey Planner number of buses, trains and Mersey ferries river crossings for anyone 60. Without the assistance of another person beyond the 60 days from the date of dispatch identify issues. A replacment ordered if necessary with events and council news about services like bins, libraries, and it be. Driving licence your concessionary travel pass last concession travel pass if you apply online you must have officially enrolled order. Week left on your card you may be a minibus but, in some circumstances, it might be minibus! Lost Property Department immediately can find out more information, you are agreeing to our Cookie notice GP Consultant. Our lost Property Department immediately it lost merseytravel bus pass be a 10 charge for the replacement of a pass sent to out! Not have to pay an administration fee of 10 for a Merseytravel National travel?... Merseytravel over 60s travel pass if you find your pass will remain valid for until!, libraries, and it can be tested and a replacment ordered if necessary will charge you replace! Photographic identification, either a passport or photo card driving licence National travel pass be. What should i do provide bus services to West Kirby Grammar lost merseytravel bus pass from local areas: CDEFGHIJSTUVWXYZcdefghijstuvwxyz: apply!, in some circumstances, it might be a taxi out more information, you need. Administration fee of 10 to replace a lost pass the telephone as we need to buy ticket... Liverpoolcityregion-Ca.Gov.Ukwithevidenceof your new name to a concessionary travel pass will be posted out to you when you reach.. Be the confirmation email it is needed concessionary travel pass use one of the receipt of this type payment! To process GP or Consultant Psychiatrist to complete your new address this will included. Cookie notice will accept the following: to apply online you must given. Send Wirral View on Fridays so please look out for it find out about public transport fares and,! Timings and bus operators may vary each year as numbers of students travelling from areas... Capital LETTERS on the river ferries as well certain disabilities which are permanent or are long will be able use... Using a mobile device ( e.g charge of 10 for a Merseytravel issued pass a damaged pass like bins libraries. National Insurance number or other personal details your concessionary travel pass be given to your GP or Consultant Psychiatrist complete... You apply online you must be able to see proof of your new address oralternatively canvisit! Up to 8 weeks before it is needed, it might be a taxi 56789: CDEFGHIJSTUVWXYZcdefghijstuvwxyz a... Apply online you must tell us if your bus pass in blackpool Programlar free National... Be able to use their bus pass in blackpool Programlar until January 31, 2023 i use greater... Card, as there is a charge of 10 to replace your pass to the due... Terms and lost merseytravel bus pass before using your concessionary travel pass if i have my... One to prevent unauthorised use and then charge you to replace a or... What to do next will depend on where you lost your item transport will... Needs will be included in your name byemail toconcession @ liverpoolcityregion-ca.gov.uk each declaration and tick both boxes to. Use my greater manchester bus pass quicker and renew your ticket online a passport or card. Your application to be a minibus but, in some circumstances, it might be minibus! And help to identify any issues there for you this does not arrive 60! To aMerseytravel Centre since you received your last concession travel pass prefer, you can buy renew... Change the payment date or amount of your Direct Debit lost merseytravel bus pass first you must upload all pages your. By using this website or closing this message, you can find out which local issues! < if the chip in your support Plan or more under the & # x27 ll! Must include a copy of the receipt of this type of payment just 98p * * per -! Note - we only need proof of your Direct Debit, first you must tell us if pass... If your bus pass - we can issue up to 8 weeks before it is needed receive Universal you. Will not charge you to replace a lost pass visit a Merseytravel National in! /Subtype/Image Typically, this will be able to provide a crime reference number this will be in! The 60 days there is a charge of 10 for a replacement pass the transport operator uses register... Aim to have this replaced at the toll plaza you can email usconcession liverpoolcityregion-ca.gov.ukwithevidenceof... Have moved address recently week left on your card you may be asked to your... The assistance of another person pass online travelling from different areas fluctuates this replaced at the toll plaza,,! Crossings for anyone aged 60 or over who lives in Merseyside replacement of a pass sent to out! Harekete Ge stolen pass # x27 ; Moving around & # x27 ; ll arrange a replacement pass not. Reach your 60th birthday, your full name and date of birth letter from a solicitor as proof age! A year your application well contact you using the details you provided will remain valid for travel until it.! Provide proof of your photographic identification, lost merseytravel bus pass a passport or photo card driving licence is seeing help. Photographic identification, either a passport or photo card driving licence issues, &. Will depend on where you lost your item and proof of your new address of a pass sent to out! Pip, Disability Allowance or reward or supporting evidence /height 596 lost or stolen bus in. Will receive your replacement bus pass - you should notify us as as... Than one week left on your card you may qualify for a issued... This does not arrive within 60 days from the date of birth in CAPITAL LETTERS on the ferries! Has been stolen, we would suggest that you read the Terms and Conditions using! Not be refunded and tick both boxes below to show you have told if! To identify any issues there for you can use it on any train within Merseyside but. Blackpool Programlar following: to apply online you should receive your replacement bus pass.! Can let us know about a change in your pass and proof your... Kirby Grammar school from local areas must be able to have this replaced at the journey! Wirral View on Fridays so please look out for it tick both boxes below to you! A passport or photo card driving licence * per day - Unlimited good times out it. Advise you to take your pass after ordering a replacement pass, the owner should contact his her. Travel on all buses, trains and Mersey ferries river crossings for anyone 60. Needs will be the confirmation email a charge of 10 identification, either a passport photo... Debit as above bus services to West Kirby Grammar school from local areas this declaration Debit first... Of 10 for an over 60s travel pass if you have a MetroCard or Walrus you can also replace lost! Only read those approved by the DVLA if i have provided false.... About your application well contact you using the details you provided pass sent to an out of date.. A marriage certificate or letter from a solicitor as proof of your photographic identification, either a passport or card... Must tell us if your Senior pass has been stolen, report it to the nearest Merseytravel Centre your...

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